Frequently Asked Questions

We understand the importance of sorting all the details before you hit the road or the trails. That’s why we have created a detailed FAQ page to answer common questions about our sightseeing tours and ATV rentals and tours. From planning a trip to Whistler to getting ready for an off-road adventure, this page is here to provide clear and helpful information.

If you need more details or can’t find what you’re looking for, feel free to reach out using the contact form below. We are here to help you plan an unforgettable adventure in British Columbia!

Rentals

Each ATV rental includes a fully equipped ATV, helmet, goggles, and a full tank of fuel. You’ll also receive a basic orientation before your adventure begins.

Drivers must be at least 25 years old to rent an ATV.

Yes, all drivers must present a valid driver’s license.

The Company processes all payments through Stripe, which applies a non-refundable processing fee of 3% plus $0.30 per transaction. This fee will be withheld from any applicable refunds.

The following refund structure applies to cancellations:

  • More than 7 days before the scheduled rental date: 100% refund (minus processing fees)
  • 48 to 72 hours before the scheduled rental date: 80% refund (minus processing fees)
  • 24 to 48 hours before the scheduled rental date: 50% refund (minus processing fees)
  • Less than 24 hours before the scheduled rental date: No refund will be issued

All cancellations must be submitted in writing via email or confirmed by phone.

Yes, we require a deposit at the time of rental. This deposit is fully refundable upon the safe return of the ATV in good condition.

Credit card deposits are refunded within 5–10 business days. Cash deposits are returned the same day if returned before 7:00 PM.

A credit card is required for the $2000 damage deposit. We also accept cash deposits.

Yes, machines must be rinsed before return. A $80 cleaning fee applies for dirty returns, and a $150 fee for excessive mud.

Yes, ATVs are provided with a full tank of premium gas and must be returned the same way. Missing fuel is charged at $3.00/litre.

Yes, rentals include 100 km per day. Additional kilometers are charged at $2.00/km.

Yes, as long as each driver presents a valid license and signs a waiver. No unauthorized drivers are allowed.

Passengers must be at least 8 years old and able to wear a helmet properly. Contact us for exceptions or younger passengers.

No. Stunt driving, racing, reckless use, or abuse of the vehicle is prohibited and may result in full liability for damages.

Yes, we highly recommend making a reservation in advance to ensure availability, especially during peak seasons.

We recommend wearing comfortable, weather-appropriate clothing and closed-toe shoes. Long pants and sleeves are also recommended for protection while riding.

The length of the rental depends on your plans. We offer rentals by the hour, half-day, full-day, or custom durations. Our most popular option is a half or full day to explore the trails properly.

Yes, we offer overnight rentals for those wishing to explore further. Please check availability when booking.

You should bring a valid driver’s license, a credit card for the deposit, and any personal items such as sunscreen, water, and weather-appropriate gear.

While we love animals, we ask that pets stay at home during ATV rentals to ensure the safety and comfort of all riders.

Yes, we offer seasonal promotions and prolonged rental pricing. Please check our website or contact us for the latest offers.

Our ATVs are beginner-friendly and easy to operate. We provide a safety briefing and instructions before you head out, ensuring that all riders feel comfortable.

Yes, we offer delivery services to certain areas for an additional fee. Please inquire about delivery options when making your reservation.

Before riding, we provide a thorough safety orientation, including basic ATV operation, trail etiquette, and tips for a safe and enjoyable ride.

Yes, helmets and goggles are mandatory for all ATV rentals to ensure your safety. We provide these safety gear as part of the rental.

We offer a range of high-quality, well-maintained ATVs, suitable for various experience levels.

Currently we offer:

No prior experience is necessary. We offer beginner-friendly vehicles and provide all the necessary instructions to ensure you are safe and comfortable during your ride.

Yes, we cater to groups and offer special packages for group rentals. Please contact us in advance for group bookings.

Yes, we offer guided ATV tours for those who prefer to explore with an experienced guide. These tours cover some of the best trails in the area.

Absolutely! If you prefer to use your own safety gear, such as a helmet and goggles, you are welcome to bring them.

For your safety and to protect the environment, we ask that you stick to the designated trails. Off-trail riding is not permitted.

If your ATV malfunctions, please contact us immediately. We provide roadside assistance and will replace or repair the ATV to ensure your experience continues smoothly.

Yes, we offer seasonal promotions and discounts. Be sure to check our website or sign up for our newsletter to stay updated on the latest deals.

Sightseeing Tours

Yes, Vancouver Outdoor Adventures provides private sightseeing tours to Whistler, offering a personalized and exclusive way to explore the stunning landscapes of British Columbia.

Yes, we also provide sightseeing tours to Victoria, including breathtaking views along the journey and stops at key landmarks in this charming city.

Our sightseeing tours are the perfect way to enjoy a scenic and comfortable journey, combining breathtaking views with expert guidance.

Absolutely! Vancouver Outdoor Adventures specializes in sightseeing tours, eliminating the need to drive and allowing you to relax and enjoy the ride.

Our tours to Whistler typically take about 2 to 2.5 hours, depending on traffic and weather, with plenty of opportunities to appreciate the beautiful surroundings.

 

Tours to Victoria, including the ferry crossing, typically take about 3 to 4 hours, depending on conditions and the time spent exploring.

The cost of our tours varies based on group size and specific requirements. Contact us for a quote tailored to your needs.

Booking is easy! Reach out to Vancouver Outdoor Adventures to schedule your tour and let us handle the rest.

The duration depends on the destination: Whistler tours are about 2 to 2.5 hours one way, while Victoria tours, including the ferry ride, take approximately 3 to 4 hours.